We accept returns on full-price items from our online customers ONLY. Returns must be made within 30 days from the date of purchase for merchandise that has not been worn, altered, or washed with ALL tags attached. Removing or cutting the security tag string attached to the garment makes your purchase ineligible for a return. (Note: Prior return authorization is not necessary. Please read the instructions on the return form printed on the back of your packing slip enclosed with your order or download a copy of the return form HERE. Please complete this form and send it to the address below via an insured, prepaid carrier; no signature is required.)
Did the size not work, or would you care for a different style? Your best bet is to order what you'd like to ensure your desired size/color is available. If you elect to use the prepaid label included with your note and packing slip, a $12 fee will be deducted from your total return. Note: ALL items sold in Sale category are FINAL SALE, no exceptions.
Claridge + King
5301 Polk Street
Building 14
Houston, TX 77023
Please send us back the garment in its original packaging with security hangtag uncut and intact. We appreciate your consideration and respect. Shipping charges are nonrefundable.
What are my shipping options and rates?
All orders are shipped Monday through Friday. When free ground shipping is offered, it is only applicable within the continental United States.
During the holiday season upgraded express 3-day, 2-day, and next day Standard Overnight via air is available at an additional expense (and quoted at checkout). Please note FedEx only delivers on Saturdays if the Home Delivery option is selected. FedEx does not deliver via Express 2-day, 3-day and Standard overnight on weekends. Reference this link for FedEx shipping options and delivery times. https://www.fedex.com/en-us/shipping/services.html
Can you ship internationally?
Yes. We now ship internationally to Canada and select countries worldwide. Customers are responsible for both the cost of shipping and all custom fees, duties, taxes, and brokerage fees assessed. Unfortunately Claridge + King has no control over these costs which may add significantly to your order.We are a retail online site and are not able to mark orders as "gifts" to avoid paying these charges. C + K will not misrepresent product or its value on custom forms. Claridge + King does not refund any customs fees and taxes. Note: Shipping costs will be billed at checkout, however customs/duties will be billed to the package's recipient upon delivery by the shipping company. At checkout you may opt for either FedEx International Economy or FedEx International Priority.
How can I track my order?
After you place your order online, Claridge + King will issue an order confirmation e-mail. Shortly after, upon the order’s completion, you will be sent an additional confirmation e-mail with details of when your order was shipped, including the tracking number of your package.
When will my credit card reflect my refund?
Upon receipt of the package containing your return, Claridge + King will process your refund to the original credit card on file within five business days. You will be notified via e-mail when this transaction is completed on our end. Please note: Your banking institution (or credit card issuer) may require several additional days to process and post this transaction credit to your account. Please call your bank for more information about any delays.
Holidays Closure
Our warehouse is closed between December 22nd to the 26th. Orders placed during that time period will be shipped on December 27th.