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FAQ

GENERAL QUESTIONS

Is this a secure website?

Security is of utmost importance to us. Our GeoTrust SSL certificate provides the highest grade of encryption possible and protects all areas of the store where sensitive data is transmitted (checkout, login etc). The store, and the server it sits on, are both certified fully PCI compliant.

To verify the validity and installation of our security measures we kindly refer you to:

http://www.sslshopper.com/ssl-checker.html#hostname=claridgeandking.com

What is your privacy policy?

Claridge + King respects your privacy. We vow that any personal information you offer during the course of your visit here is strictly between us. It won’t be sold, rented, shared, or lent to anyone else. Promise.

Can I enclose a card with my gift purchase?

Absolutely! As you are checking out you will have the opportunity to pen a message for your recipient. They will receive a hand written note on a Claridge + King’s custom pewter-and-white striped correspondence card in lieu of a receipt with pricing information. Additionally, each item is carefully wrapped in gray tissue paper and sealed with our custom sticker.

SHIPPING & RETURNS

Do you girls ever take a break from C + K?

Yes, as a matter of fact we do. But in the meantime feel free to call us anytime Monday to Friday from 10 am to 6 pm (Central Time) if you have any questions; you are likely reach one of us, Lizbeth (King) or Laurann (Claridge).

Questions? Feedback?

Whether you are in a quandry about a size or style, wondering when we'll be back in stock with a sold out item or would like to give us your feedback on your C + K experience or share a fun anecdote, feel free to contact us anytime at customerservice@claridgeandking.com. Or ring us at 800.269.6514 Monday to Friday 10 am -6 pm CST and we'll do our best to steer you in the right direction. Love to hear from you.

Do you take orders by telephone?

Unfortunately ALL orders must originate with the product's purchaser–that would be you–online. However, we are more than delighted to walk you through the process and/or answer any questions you may have on styles, colors, and fit. To insure your credit card security and for proper validation purposes, we cannot take an order by telephone.

PAYMENT

Out-of-stock items ... What is one to do?

From time to time something in our line takes off and we sell out quicker than we planned. Because Claridge + King is built on beautiful basics, we design, pieces that don't go in and out like fast fashion. However, we have lots of items we call "evergreen" that bloom year after year. While some arrive within weeks, other more seasonal weight clothing might take a few months. But fear not ... We suggest you put your name on our mailing list (found on the bottom of our home page) and when new styles arrive or those staple items are restocked on our shelves, we'll send out a subtle reminder so you'll be the first to know about the latest doings at C + K. And in case you're wondering, we'll never ever abuse the privledge and sell our list, what's said between us stays between us girls. Promise.

xoLaurann and Liz, C + K.


 

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